Terms & Conditions
Web Retail Terms
and Conditions of Sale
This page contains the terms and conditions (Terms) on which
we supply the products (Products) listed on our website www.ram-mount.co.uk (the
Website) to you. Please read these Terms carefully before ordering Products
from the Website. By ordering any Products from the Website you agree to be
bound by these Terms.
You should print a copy of the Terms for future reference.
1 Information About Us
1.1 The Website is a site operated by 'RAM Mount UK Limited'
(we/us/our).
1.2 We are registered in England and Wales with company
number 05219801 and with our registered address as 12 Borelli Yard, Farnham,
Surrey, England, GU9 7NU
1.3 Our VAT number is GB 8689175 57.
2 Your Status
2.1 By placing an order through the Website you warrant that
you are old enough to enter into a contract for the purchase of goods or
services in the place that you live.
3 Formation of the Contract for web site orders
3.1 Once you have placed an order via the web you will
receive an email from us acknowledging the receipt
of your order. Please note that this does not mean your order has been
accepted. Your order constitutes an offer to buy Products from us. All orders
are subject to acceptance by us, and we will confirm such acceptance to you by
sending you an email that confirms that the Products have been despatched
(Despatch Confirmation). The contract between us (Contract) will be formed at the earlier of (i)
the point when we send you the Despatch Confirmation, or (ii) the point when we
despatch the Products to you.
3.2 The Contract will relate only to those Products whose
despatch we have confirmed in the Despatch Confirmation. We will not be obliged
to supply any other Products which may have been part of your order until the
despatch of such Products has been confirmed in a separate Despatch
Confirmation.
3.3 We reserve the right to:
3.3.1 decline any order (or part of any order) where the
Products are unavailable for any reason.
3.3.2 decline any order (or part of any order) where the
Website has contained obvious errors or inaccuracies in relation to the
description of a Product or the pricing of a Product (see condition 5.1)
3.3.3 place restrictions on the volume of any Product
ordered where the availability of a Product is limited, and
3.3.4 place restrictions on the volume of any Product
ordered in accordance with our standard procedures relating to compliance with
the laws and regulations in your territory.
4 Ownership of Products
4.1 You will become the owner of the Products when they have
been delivered to you.
4.2 Once Products have been delivered to you, they will be
held at your risk and we will not be liable for their use, loss or destruction.
5 Price and Payment
5.1 The price of any Product will be as quoted on the
Website from time to time, except in the circumstances set forth in condition
5.6 and condition 5.7 below. The price for the Products will be confirmed
before you complete your order and in the Despatch Confirmation.
5.2 All prices are displayed in pounds sterling GBP (British Pound Sterling)
5.3 Prices of Products may change at any time, but changes
will not affect orders which you have placed that have been confirmed by the
Despatch Confirmation.
5.4 Prices of Products may be subject to certain sales taxes
depending on where in the world the order is to be shipped. If you are
responsible for paying tax and that tax has not been collected by us, it is
your responsibility to pay such tax as applicable.
5.5 Prices of Products exclude delivery costs which will be
added (if applicable) to the total amount due prior to the point of checkout of
your order
5.6 The Website contains a large number of Products and it
is always possible that, despite our best efforts, some of the Products listed
on the Website may be incorrectly priced. Where a Product's correct price is
less than our stated price, we will charge the lower amount when despatching
the Products to you. If a Product's correct price is higher than the price
stated on the Website, we will, at our discretion, either contact you for
instructions before despatching the Products, or reject your order under
condition 3.3 and notify you of such rejection.
5.7 We are under no obligation to provide Products to you at
an incorrect (lower) price, even after we have sent you a Despatch
Confirmation, if the pricing error is obvious and unmistakeable and could have
reasonably been recognised by you as a mispricing.
5.8 Payment for all Products must be made using one of the
methods made available at the point of checkout.
6 Delivery
6.1 The Products will be delivered to the address specified
in your order and in accordance with the delivery option selected at the point
of checkout.
6.2 Please see the Delivery page in the Customer Services section on the
Website for specific details of despatch and delivery times.
6.3 Whilst we will take reasonable steps to ensure that your
order is despatched and delivered on time, please be aware that despatch and
delivery times are estimates only, and that time of despatch or delivery is not
of the essence of any Contract. Where any Product is manufactured or produced
to order by you, an estimated delivery time will be specified at the point of
ordering. A more detailed delivery time will then be specified in the Despatch
Confirmation. By placing an order for a Product manufactured or produced to
order, you acknowledge that delivery may be subject to substantial lead times.
6.4 We may defer the date of despatch or delivery or cancel
any Contract, or remove from your order any Products ordered by you (without
liability) if we are prevented or delayed in the carrying on of our business,
due to events or circumstances beyond our reasonable control, including,
without limitation, acts of God, governmental actions, war or national
emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion,
extreme weather conditions, flood, epidemic, pandemic, lock-outs, strikes or
other labour disputes, fuel shortages, restraints or delays affecting carriers,
or inability or delay in obtaining supplies of adequate or suitable materials.
6.5 We will use reasonable endeavours to ship all of your
order together in one shipment. However, we reserve the right to ship your
order in instalments should some components of your order be unavailable for
delivery, or have delayed availability, when you place your order, or if your
order is too big to deliver in one shipment. In these circumstances you will be
charged a single delivery fee for the whole of your order.
6.6 We will use all reasonable endeavours to ensure that the
Website displays the correct availability of Products for ordering. To the
extent that we are reasonably able to do so, we will identify any limitations
on availability (that we are aware of at that time), such as temporarily out of
stock Products, in the relevant Product listing page. The provisions of this
condition 6.6 are subject at all times to the provisions of condition 3.3.1.
7 Cancellations and Returns.
7.1 We hope that you will be happy with all Products
purchased from the Website, however, if you are not, subject to condition 7.6,
you have the right to change your mind and cancel the Contract at any time and
for any reason within 30 days,
beginning on the day after you receive the Products (Cooling-Off Period).
Should you wish to do this, please follow the instructions set out in
conditions 7.3 and 7.4, and you will receive a full refund of the price paid
for the Products together with the costs of return as described in condition 7.5.
7.2 If you are outside the 14-day Cooling-Off Period, we may
still allow you to cancel the Contract provided that the Product is undamaged and in a saleable condition,
is part of the current product range and you have retained proof of your
original purchase; however, please contact us in order to confirm what options
are available to you.
7.3 To cancel the Contract you must send us written notice,
to be received by us during the Cooling-Off Period (unless we agree otherwise
in accordance with condition 7.2), by email or by post containing your name,
address, and product order details (including your order number, Products
ordered, and date of order). Our contact details can be found here. Please note
that email is our preferred form of communication, and we will be able to
process your cancellation quicker if you notify us by email. You must keep the
Products in your possession and take reasonable care of them until they have
been returned to us safely.
7.4 Where you have cancelled the Contract in accordance with
condition 7.3, you must return the Products to us as soon as possible at your
initial cost and risk, in the same condition in which you received them to the
returns address specified in the despatch note. Please do this using a
registered delivery service to reduce the risk of the Products not reaching us
and so that you can provide us with evidence of delivery, if required. If you
fail to take reasonable care of the Products before returning the Products to
us, or fail to take reasonable care to ensure that we receive the Products and
that they are not damaged in transit, we may take legal proceedings to recover
any damages, costs or other expenses which we incur as a result.
7.5 Where you have cancelled the Contract in accordance with
condition 7.3, we will process the refund due to you no later than within 14
days of receipt of the relevant Products back from you. We will refund the
price of the Product in full, including the original cost of sending the item
to you which you have already paid (if applicable), and any reasonable costs
incurred in returning the Products to us (if applicable). We may require you to send us proof of your
original purchase together with proof of returning the Products to us before we
are able to process your refund. You understand that any delay in providing us
with evidence we have requested may delay the processing of your refund.
7.6 If you discover
a problem with the Products you have ordered (for example, they are defective
for any reason), you must send the defective items back to us to the returns
address specified in the despatch note. Products returned by you because of a
defect under this condition 7.6 (rather than a cancellation under conditions 7.1
or 7.2) will be examined by us. Where evidence of a defect is found we will
notify you of your entitlement to (at your option); (i) a replacement Product,
or (ii) a refund for the defective Product. Where a refund is requested, we
will process the refund due to you (including a refund of any delivery charges
paid for sending the item to you and the cost incurred by you in returning the
item to us upon receipt of proof of postage) as soon as possible and, in any
case, within 30 days of the day we confirmed to you that you were entitled to a
refund for the defective Product.
7.7 We will usually refund any money received from you by
using the same method originally used by you to pay for your purchase.
7.8 Save as precluded by law, we will not be liable to you
for any indirect or consequential loss, damage or expenses (including loss of
profits, business or goodwill) howsoever however arising
out of, or in connection with, any defect with a Product, and we shall have no
liability to pay any money to you by way of compensation other than to refund
to you the amount paid by you for the Product in question.
7.9 Nothing in these conditions is intended to limit any
rights you might have as a consumer under applicable local law or other
statutory rights that may not be excluded nor in any way to exclude or limit
our liability to you for any death or personal injury resulting from our
negligence or fraud.
8 Import Duty
8.1 It is possible that your order may be subject to import
duties and taxes which are levied when the Products reach specified
destinations. Unless we expressly state otherwise, you will be responsible for
payment of any applicable import duties and taxes or similar. Please note that
we have no control over these charges and cannot predict their amount.
9 General
9.1 Applicable laws require that some of the information or
communications we send to you should be in writing. When using the Website, you
accept that communication with us will be mainly electronic. We will contact
you by e-mail or provide you with information by posting notices on the
Website. For contractual purposes, you agree to this electronic means of
communication and you acknowledge that all contracts, notices, information and
other communications that we provide to you electronically comply with any
legal requirement that such communications be in writing.
9.2 All notices from you to us must be in writing and sent
by email, registered post or airmail. Our contact details can be found here. All
notices from us to you will be displayed on the Website from time to time or
sent by email, registered post or airmail to any address provided by you to us.
Notices will be deemed received immediately when posted on the website, 24
hours after an email is sent, 3 business days after the date of posting of any
letter by registered post, and 10 business days after the date of posting if
sent by airmail. If a notice is deemed to have been received after 1.00 pm
(local time of the recipient) on a business day, or on any day which is not a
business day, it shall be deemed to have been received at 9.00 am (local time
of the recipient) on the next business day.
9.3 The Contract is binding on you. You may not transfer,
assign or otherwise deal with or any of your rights or obligations arising
under the Contract.
9.4 If any of these Terms or any provisions of a Contract
are determined by any competent authority to be invalid, unlawful or
unenforceable to any extent, such term, condition or provision will, to that
extent, be severed from the remaining terms, conditions and provisions which
will continue to be valid to the fullest extent permitted by law.
9.5 These Terms, together with our Privacy Notice and Terms
of Website Use, and any other document expressly referred to in these
documents, constitute the whole agreement between us and supersede any previous
arrangement, understanding or agreement between us, relating to the subject
matter of any Contract. We each acknowledge that, in entering into a Contract,
neither of us relies on any statement, representation, assurance or warranty of
any person (whether a party to that Contract or not) other than as expressly
set out in these documents. Nothing in this clause shall limit or exclude any
liability for fraud.
9.6 Failure or delay by us in enforcing or partially
enforcing any provision of a Contract shall not be construed as a waiver of any
of our rights under the Contract. Any waiver by us of any breach of, or default
under, any provision of a Contract by you shall not be deemed a waiver of any
subsequent breach or default and shall in no way affect the other terms of the
Contract.
9.7 We have the right to revise and amend these Terms from
time to time. The latest version of these Terms will be available on the
Website. You will be subject to the policies and Terms in force at the time
that you order Products from us.
9.8 No term of any Contract shall be enforceable under the
Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to
the Contract.
9.9 To the fullest extent permissible, any dispute or claim
arising out of or in connection with a Contract or its subject matter or
formation (including non-contractual disputes or claims) will be governed by
English law and subject to the exclusive jurisdiction of the courts of England.
10 Complaints Policy
10.1 We are committed to providing a quality service to you
and value your views, opinions and feedback on any Products which have been
supplied to you or the service which we have provided to you. If we have not
performed any of our duties to a satisfactory standard, please contact us and
we shall endeavour to put right any problems.
10.2 If your complaint relates to the quality of a Product,
please refer to condition 7. For any other complaints, queries, or to provide
us with feedback, please contact us here. We shall endeavour to contact you
within five business days of receiving your email and shall work closely with
you in trying to resolve any problems fairly and quickly and to ensure that
both our Products and the services which we have provided to you are to your
satisfaction.
Terms of Website
Use
The use of this website is subject to the following terms of
use:
1 If you continue to browse and use this website you are
agreeing to comply with and be bound by the following terms and conditions of
use, which together with our privacy policy and Web Retail Terms and Conditions
of Sale govern RAM Mount UK Ltds relationship with you in relation to this
website.
2 The term 'RAM Mount UK Ltd' or 'us' or 'we' refers to the
owner of the website whose registered office is 12 Borelli Yard, Farnham,
Surrey, England, GU9 7NU registered in England, Company Number 05219801 and
email address is sales@ram-mount.co.uk. The term 'you' refers to the user or
viewer of our website.
3 The content of the pages of this website is for your
general information and use only. It is subject to change without notice.
4 Neither we nor any third parties provide any warranty or
guarantee as to the accuracy, timeliness, performance, completeness or
suitability of the information and materials found or offered on this website
for any particular purpose. You acknowledge that such information and materials
may contain inaccuracies or errors and we expressly exclude liability for any
such inaccuracies or errors to the fullest extent permitted by law.
5 Your use of any information or materials on this website
is entirely at your own risk, for which we shall not be liable. It shall be
your own responsibility to ensure that any products, services or information
available through this website meet your specific requirements.
6 This website contains material which is owned by or licensed
to us. This material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than in accordance
with the copyright notice, which forms part of these terms and conditions.
7 All trade marks reproduced in this website which are not
the property of, or licensed to, the operator are acknowledged on the website.
8 Any unauthorised use of this website may give rise to a
claim for damages and/or be a criminal offence.
9 From time to time this website may also include links to
other websites. These links are provided for your convenience to provide
further information. They do not signify that we endorse the website(s). We
have no responsibility for the content of the linked website(s).
10 You may not create a link to this website from another
website or document without RAM Mount UK Ltd's prior written consent.
11 Your use of this website and any dispute arising out of such use of the website is subject to and be governed by English law and subject to the exclusive jurisdiction of the courts of England
Disclaimer
The information contained in this website is for general
information purposes only. The information is provided by RAM Mount UK Ltd and
while we endeavour to keep the information up to date and correct, we make no
representations or warranties of any kind, express or implied, about the
completeness, accuracy, reliability, suitability or availability with respect
to the website or the information, products, services, or related graphics
contained on the website for any purpose. Any reliance you place on such
information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage
including without limitation, indirect or consequential loss or damage, or any
loss or damage whatsoever arising from loss of data or profits arising out of,
or in connection with, the use of this website.
Through this website you are able to link to other websites
which are not under the control of RAM Mount UK Ltd. We have no control over
the nature, content and availability of those sites. The inclusion of any links
does not necessarily imply a recommendation or endorse the views expressed
within them.
Every effort is made to keep the website up and running
smoothly. However, RAM Mount UK Ltd takes no responsibility for, and will not
be liable for, the website being temporarily unavailable due to technical
issues beyond our control.
Copyright Notice
This website and its content is copyright of RAM Mount UK
Ltd - © RAM Mount UK Ltd 2010. All rights reserved.
Any redistribution or reproduction of part or all of the
contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for
your personal and non-commercial use only.
You may copy the content to individual third parties for
their personal use, but only if you acknowledge the website as the source of
the material.
You may not, except with our express written permission,
distribute or commercially exploit the content. Nor may you transmit it or
store it in any other website or other form of electronic retrieval system.