• Is the CLA fully engaged?>
• If present, does your CLA illuminate showing that there is power present to the plug?
• Does the nose or tip of the CLA protrude from the housing or does it sit flush like it is stuck?
• Do other items plugged into the socket work?
• If you plug the USB cable into a different CLA and into a different device, does it work?
• Is the CLA fully engaged?

• Is the male Micro-B USB end firmly plugged into the female Micro-B USB port on the dock?
• Unplug the male Micro-B USB from the dock and plug it directly into another device – does it charge?
• Are there any cuts or kinks in the cable?
• Are there sharp bends at the USB connectors?
• Can you connect a separate device?

• Is the male Micro-B USB end firmly plugged into the female Micro-B USB port on the dock?
• Unplug the male Micro-B USB from the dock and plug it directly into another device – does it charge?
• Are there any cuts or kinks in the cable?
• Are there sharp bends at the USB connectors?
• Can you connect a separate device?

• Are both ends of the cable firmly mated with their proper connections?
• Are there sharp bends at the USB connectors?
• Does moving or bending the cable change anything?
• Does moving or bending the connectors change anything?

• Is the male Micro-B USB connector firmly mated with the female connection on the dock?
• Are both ends of the cable firmly mated with their proper connections?
• Are there sharp bends at the USB connectors?
• Does moving or bending the cable change anything?
• Does moving or bending the connectors change anything?

• Are both ends of the cable firmly mated with their proper connections?
• Are there sharp bends at the USB connectors?
• Does moving or bending the cable change anything?
• Does moving or bending the connectors change anything?

• Are all the docking pins visible?
• Are any pins pressed lower than the others?
• Are there any physical contaminants in the dock/pin area?
• If so, please clean with warm water (no soap needed), or...
• Clean with a normal plastic toothbrush
• Are the pins clean? Has anything been spilled on them? Are they wet or sticky?
• If so, please clean with warm water (no soap needed), or...
• Clean with a normal plastic toothbrush

• Does the connector look damaged?
• Is there anything on the bottom of the skin that would prevent the contacts from contacting the pins?
• If so, please clean with warm water (no soap needed), or...
• Clean with a normal plastic toothbrush
• Are there any contaminants present?
• >If so, please clean with warm water (no soap needed), or...>
• Clean with a normal plastic toothbrush
• Is the bottom of the skin smooth?
• Is the bottom of the skin sticky to the touch?
• If so, please clean with warm water (no soap needed), or...
• Clean with a normal plastic toothbrush
• Is there any discoloration on the brass/gold contacts?
• If so, please clean with warm water (no soap needed), or...
• Clean with a normal plastic toothbrush

• Gently remove the IntelliSkin^® sleeve from the device – once removed, plug your device into a known working power supply. Does it start charging? Does it charge slowly?
• If your device doesn’t start charging, plug the same cable into another device to see if it charges.
• Does the device charge when you plug the cable that normally plugs into the dock into the device?